Parent Communication Policy Template

Draft a policy with editable school details and legal review guidance.

Edit the bracketed placeholders after download. This is a draft template — obtain legal review where your school's circumstances require it.

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parent-communication-policy.txt

[School Name] — PARENT COMMUNICATION POLICY

1. Purpose
This policy sets out how [School Name] communicates with parents and carers.

2. Channels
- ParentSignal portal and email for all operational communication
- SMS for urgent operational alerts only
- Telephone for safeguarding and emergencies

3. Expectations
- Routine messages: sent between 07:30 and 20:00 on school days
- Action-required messages include child, deadline and single next step
- Replies to parent enquiries within [2] school days

4. Data protection
Communication tools are assessed under UK GDPR with a DPIA. See [link to privacy notice].

5. Review
Reviewed annually by [Role]. Next review: [Date].

Legal review guidance: adapt to your governing body's requirements and seek advice where contractual or statutory obligations apply.

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